Draft for professional review - this text must be reviewed by a qualified UK solicitor (and, for VAT, an accountant) before it is relied on.
Cancelling
You can cancel at any time in My Membership or the secure billing portal, in as few steps as it took to sign up. When you cancel, you keep paid access until the end of the month you have paid for, then your profile leaves search. No further payments are taken.
Your 14-day cooling-off right
If you are buying as a consumer, you have 14 days from the start of your first paid membership to cancel and receive a refund. Because the service starts immediately at your request, we may deduct a proportionate amount for the days already used. Email client@barileon.com to use this right.
Free trials and promotions
Any free trial or promotional price is only offered when approved by Barileon and is shown clearly before checkout, including the full price that applies afterwards and the date the first payment will be taken. You can cancel before the trial ends and will not be charged.
Upgrades and downgrades
Upgrading to Connect Plus takes effect immediately and you are charged the pro-rata difference for the rest of the month. Downgrading to Connect takes effect immediately and the lower price applies from your next renewal.
Failed payments
If a payment fails we will tell you and retry. While a payment is overdue your profile is hidden from search and you cannot reply to new enquiries. Your profile, messages and history are kept.
When membership ends
Your profile is removed from search and you cannot receive or reply to new enquiries. Your account, profile and conversation history are kept in line with our Privacy Notice, and you can reactivate at any time. Billing, account deletion, complaints and safeguarding reporting stay available.
Refunds
Apart from the cooling-off right, refunds are considered case by case (for example for a service failure on our side). Contact client@barileon.com.
Subscription contract rules
We email reminders 7 days and 1 day before each renewal (and before a free trial ends), and give at least 30 days' notice of any price change. We intend to meet the subscription contract requirements of the Digital Markets, Competition and Consumers Act 2024 as they come into force.
Barileon Connect is an introductory platform linking families with independent support workers, who agree arrangements directly with clients. Barileon Limited is not currently registered with the CQC and does not provide or supervise support. Only non-regulated services are available - no personal care.